(+52) 958 589 3278 958 587 2878 econcierge@paraisohuatulco.com
EnglishEspañol

Contact

Get in touch

We're here to help! If you have any questions or concerns, please don't hesitate to contact us.

Our customer service hours are Monday to Friday, 8:00 a.m. to 6:00 p.m., UTC-6 Central Standard Time, Mexico City time.

  • Contact us by phone958 587 2878
  • Emaileconcierge@paraisohuatulco.com
  • Address Dárcena Mz. 20, Lote 8 y 9 Santa Cruz, Sector A Bahía de Santa Cruz Huatulco, 70987 Bahías de Huatulco, Oax.

Or use the following link

disfrutando de las aguas del pacifico en puerto escondido

Frequently Asked Questions

Can I get a refund?

Yes, you can manage it through the following links:

econcierge@paraisohuatulco.com

info@paraisohuatulco.com

958 587 2878

Provide us with the name of the reservation holder, ID or service number.

Can I change the date of the trip?

It is possible as long as it is 36 hours before the service takes place

My discount code is not working, what do I do?

You can manage it through the following links:

econcierge@paraisohuatulco.com

info@paraisohuatulco.com

958 587 2878

958 589 3278

Do you have insurance coverage?

That’s correct, we have liability insurance in all our services.